Hello, lets try to fix this.
1- is your windows user, admin user?
If not, please setup your user as admin.
2- is the Eelephant softwate configured to atomatic run at start up?
If yes, try disable. Uninstall the software install again. Not enable run at starup.
Waiting for your repply and comments. Unfortunately users report a similar issue never come back to inform how they solv the problem.