Elephant Won't Start

bharris22

📁 Original board: Elephant › Troubleshooting, Tips & Tricks

Hi,

I just installed Elephant on an old Windows tablet I have that is running a 32 bit version of Windows 10 (it was updated after the Fall 2017 Creator update). Even though I ran the installer as Administrator, and try to run Elephant as Administrator, it does not start. My Surface Dial is paired and working.

Could this not be working because I input my license info before first running Elephant? If not, do you have any other ideas why this would not work? Perhaps the program does not work in 32 bit Windows?

Thanks!

PabloMartin

Hello.
I never test with windows 32 bits, my fault, I not use win32, is really uncommon at this days found somebody using windows 32 bits in the music/audio domain.
I already updated the system requirements to windows 64bit on the Elephant page.

After run the software what error you see?
In the task manager the app is running after open the app?

If press escape keyboard twice as is indicated on the instructions, the software open?
Are you sure after run you not press the dial and keep the dial pressed closing the software?
Already see the warning on the user guide related to that?

There is a chance to install 64 bit version of windows on that tablet?
I cant confirm that is the issue, so this should be the latest thing to try.

bharris22

Thank you for responding so quickly!

I don't see any error when running the software - nothing happens at all. Nothing is in the task manager, and I haven't pressed the dial once I double click on the icon to start the program 🙁.

Unfortunately, I can't install a 64 bit version of Windows on this tablet (the processor won't support it). I have another tablet on which I (happily) use Elephant, and was hoping to install it here, too. If not, that's okay.

I suppose there is no 32 bit emulator that you could try the program on? Perhaps it is not a large project to make a 32 bit version? I can't imagine that Elephant needs a lot of memory, so maybe most of the code could work equally well on a 32 bit platform?

Thanks again for your help!

PabloMartin

I try to install in the next days a 32 bits version of windows on a virtual machine in order can make some tests.
This take some time.

bharris22

OK - thank you very much!!

bharris22

Hi - I hope you had a very nice holiday!

Just checking to see if you had a chance to take a look at this yet? Please let me know - thanks!

PabloMartin

Hello, no yet, i take a look on that in some moment of January.
With no offense windows 32 bit support not is on higher priority.
Hoppe you understand that.

I back with some info in some moment of January.

bharris22

Yes, of course - I appreciate any help you can provide.

PabloMartin

I found some troubles on some windows 32bit install , for now I suggest use windows 64bit until i cna check if can solve some issues I see.
Is strange because in some 32bit install work in other no.