Chameleon Crashes when loading all templates or projects

Toby_Craig

📁 Original board: Chameleon › Troubleshooting, tips and tricks

Hi all,

I just purchased Chameleon 1.3 and installed it. Editing a blank project works fine, but loading anything either from load latest, or the templates or my saved projects instantly crashes the software. There is no error message, the software just closes.

Can anyone help?

Many thanks!

PabloMartin

Hi. If load any of the included templates. The software crash? Or only with the tempamte you create?

PabloMartin

Impossible to reproduce the problem here, I can load included templates and a template I create with random objects.
Please provide more info.

Toby_Craig

@savethehuman5

Thanks for the fast reply!

The problem happens when I open any project, also the templates and also when I press "Load Latest". I have installed the software on 2 different physical PC's, both have the same issue.

I'm attaching 2 videos to demonstrate the problem.

Create and edit works fine, the crashes only seem to happen when trying to open file or use the saved project.

It also happens when I press load & reset.

Windows 10 OS Build: 19042.685

Version 20H2

Sorry if I'm missing something obvious.

PabloMartin

I think I need access to your computer, in order to check.
I test here in multiple machines with no problem.
Can install teamviewer and provide access to me trough private message?

Toby_Craig

@savethehuman5

I haven't created a single template yet. I only purchased the software a couple of hours ago. The crashes happen with the built-in templates as demonstrated in the video.

Would it help if I created a random 3-4 button test template and attached it?

Toby_Craig

@savethehuman5

Sure, I have Teamviewer. I just tried to PM you but the Forum told me I'm not allowed to write PM's yet. Could you please enable the feaure?

Many thanks

PabloMartin

Need access to your computer in order to debug in your computer, cant fix what can reproduce.
You should install teamviewer and provide access trough private message.

Is windows 32 bits or windows 64?

PabloMartin

https://teamviwer.com/
Run that software, send to me access trough a private message or trough e-mail to savethehuman5@hi.computer

Confirm if your machines run 32 or 64 bits versions of windows.

Toby_Craig

@savethehuman5

It's 64Bit windows.

Could you please enable my Forum option to send private messages? Then I can send you the TV login details.

PabloMartin

Private message feature is active.
Use the email please.

PabloMartin

Windows Version 20H2 installed here, CHAMELEON run correctly.
Need access again to your machine in order try to find what cause this issue in your computers.
Please contact to me when speed of your network back to normal.