Niels_Corfield š Original board: Elephant āŗ Troubleshooting, Tips & Tricks How do I activate my install? Have paid for the all SW option But can't see how to register/activate And Elephant keeps launching the Order page by itself Cheers
PabloMartin <r><p>Please follow these instructions to activate your software, please open the bellow link.</p> <p><URL url="https://pablomartin.com/user-guide/"><s></s>- Elephant User Guide (pablomartin.com)<e></e></URL></p></r>
Faastwalker I've just moved to Windows 11. Having trouble activating Elephant via License Manager. Updated my password to get into forum. It's not working with the License Manager. I tried following the guide but the link to recover credentials just loops back to the forum! :-/
PabloMartin Nop, not is the case. Your account is ready to activate again the software. Can record a short video showing the problem. If you wnat follow this in private you can send a private message through forum. The user and password for activate the software is the same used in forum.
Faastwalker @pablomartin Ah, okay. So it's my email as username and password. I was just putting my username. I'll try that ASAP. Thanks.
Faastwalker No, same issue using email and new password (same credentials as I use to sign-in to this forum :-/ ) HIComputer.mp4
PabloMartin OK, one faster solution is access with a tool likeĀ RustDesk: Open-Source Remote Desktop with Self-Hosted Server Solutions You can install and I can access to check what is the problem. You can use private message in order we continue.
PabloMartin Oh, wait, I see what the problem is, won't install Roust desk, What version of Elephant software you use?
PabloMartin <r><p>Based on what I see on the video, you are using a very older version of the software.<br/> Please uninstall the software, then go to:<br/> Ā <URL url="https://pablomartin.com/user-guide/"><s></s>- Elephant User Guide<e></e></URL>Ā </p> <p>Then you can activate.</p> <p>Where you downloaded the software?</p></r>
Faastwalker Yes, that worked. Cheers ;-) I dug out the download link from an old email. Probably the one I received after buying Elephant, so would have been an old link that's still active. Anyway, all good now. Thanks again.