Support posts usually take no more than 24 business hours to be answered. That is, from Monday to Friday. There are usually no quick responses on weekends.
It would be good to have some patience when opening a ticket on a Sunday.
It was not necessary to complete another purchase to reactivate another activation round.
As you can see, all support claims are always answered.
Under the name of Peter Giokaris, this is the only account listed in the system. To refund your money, you would need to indicate which other purchase you made; otherwise, a refund cannot be processed.
The ticket system allows you to open private posts and send private support messages.
At no point do you indicate which is your account, except for the one you are using now.
Please confirm whether you want to activate the software or request a refund so we can proceed.