Chamelon wont start and crash - Fixed

PabloMartin

📁 Original board: Chameleon › Troubleshooting, tips and tricks

Today, a user report a really ugly problem, when Chameleon start, after press any of the buttons just crash..

The symptoms:
Chamelon open with logo an buttons not in the center of the screen.
When press any button on the main screen Chameleon stop work.

I report incorrectly this is related to installed Loopbe 2.
That is wrong, new version 1.0.5 released we see if this fix the issue to anyone.

Guest_1

Might uninstalling Loopbe 2 in any way affect the work with Kontrol Master...? Or with other words, can Chameleon and Kontrol Master co-exist on the same system?

Guest_2

Hi!

Got a similar problem. Installing Chameleon goes fine but right after starting it the screen turns black with only a small part of the Chameleon logotype in the lower right corner visible. Typing ESC shows the popup menu but now the screen have some black banding in the middle, like a very wide screen TV in the middle. :-/ I'm running this on a Microsoft Surface Pro (2017).

Any thoughts? I haven't got Loopbe 2 installed, and have never had it installed.

PabloMartin

Perry Staltic wrote:
Might uninstalling Loopbe 2 in any way affect the work with Kontrol Master...? Or with other words, can Chameleon and Kontrol Master co-exist on the same system?

I don't think can coexist but I can take a look on that issue to solve.
Gimme just few days for check. And back with some info.

PabloMartin

Masarin wrote:
Hi!

Got a similar problem. Installing Chameleon goes fine but right after starting it the screen turns black with only a small part of the Chameleon logotype in the lower right corner visible. Typing ESC shows the popup menu but now the screen have some black banding in the middle, like a very wide screen TV in the middle. :-/ I'm running this on a Microsoft Surface Pro (2017).

Any thoughts? I haven't got Loopbe 2 installed, and have never had it installed.

Hello.
I think I can take a look on the issue if you can setup a TeamViwer session. www.teamviwer.com
Just need download, and not install choose run at the install stage and select personal usage.

Then I can access to take a faster look for see what detect or collect some computer info, (no personal data or info) in order to detect what cause the problem.

Basicnoise

Hey,

just wanted to tell, that the fix with the Loopbe 2 driver did help in the first place, but the issue came back. Now the logo again is not in the middle and the app just freezes.
Did anyone of you had that, too and fixed it another way?

PabloMartin

Basicnoise wrote:
Hey,

just wanted to tell, that the fix with the Loopbe 2 driver did help in the first place, but the issue came back. Now the logo again is not in the middle and the app just freezes.
Did anyone of you had that, too and fixed it another way?

Need reproduce the issue here in order to check what happen.
The fix applied days ago to your machine need be reviewed again for check what happen.
ASAP you have time I check again, just let me know.

Michael

I have the same problem on a Surface pro 4. It is as if the screen is so zoomed in that I only see the very edge of the Chameleon logo, and the rest is outside the edge of the screen.

PabloMartin

<r><QUOTE>> <s></s>Michael wrote:<e></e> 
> Here's how my screen looks with the app open. 
>
> <IMG alt="" src="https://i.imgur.com/XYapoRq.png"><s> </s><e> </e></IMG></QUOTE>

Hello Michael, please enter in direct contact with me. 
<URL url="https://pablomartin.com/contact/">https://pablomartin.com/contact/</URL></r>

Michael

I did.

PabloMartin

Already sent few mails.
Check your e-mails 🙂

Guest_1

I also have to report now such an issue with one of my computers... While Chameleon works flawlessly on my i5 notebook (even with installed Kontrol Master and Loopbe software...), it crashes on my tablet with a quadcore Atom cpu. The logo and the buttons of the startup screen are visible, but shiftet to the lower right corner (if I use a 2nd monitor via HDMI everything is centered on the screen as usually...). The "Quit" and the "2nd Monitor" buttons seem to work properly, and the "Load Latest" button shows "Nothing to load", as I still haven't create a template, but nothing happens if I press the "Create & Edit" button. If I press it once more there appears the little blue "busy circle" of Windows, and after pressing the button (or any other position on the touch screen) for a third time the screen lights up, and there appears the crash box of Windows, asking me to quit Chameleon or to wait for another reaction.

PabloMartin

<r><QUOTE>> <s></s>SaveTheHuman5 wrote:<e></e> 
> Here's how my screen looks with the app open. 
>
> <IMG alt="" src="https://i.imgur.com/XYapoRq.png"><s> </s><e> </e></IMG></QUOTE>

Hello Michael, please enter in direct contact with me. 
<URL url="https://pablomartin.com/contact/">https://pablomartin.com/contact/</URL>

This bug is fixed now. 
Thanks Michael for your time and your computer as a test unit! <E>🙂</E></r>

PabloMartin

Perry Staltic wrote:
I also have to report now such an issue with one of my computers... While Chameleon works flawlessly on my i5 notebook (even with installed Kontrol Master and Loopbe software...), it crashes on my tablet with a quadcore Atom cpu. The logo and the buttons of the startup screen are visible, but shiftet to the lower right corner (if I use a 2nd monitor via HDMI everything is centered on the screen as usually...). The "Quit" and the "2nd Monitor" buttons seem to work properly, and the "Load Latest" button shows "Nothing to load", as I still haven't create a template, but nothing happens if I press the "Create & Edit" button. If I press it once more there appears the little blue "busy circle" of Windows, and after pressing the button (or any other position on the touch screen) for a third time the screen lights up, and there appears the crash box of Windows, asking me to quit Chameleon or to wait for another reaction.

Perry the bug make the screen look zoomed, is fixed now.
Please download latest version, is 1.0.5 , install and confirm if the second bug when press the button also disappear.

Basicnoise

Yep, I can confirm. It works fine now on my Surface. Thank you 🙂

Guest_1

With the new version everything is working fine now on my tablet, too! Thanx a lot! :-)

PabloMartin

Great to know last release fix this issue.
Is time to lock this post 🙂 ..................well, when I find how lock posts ? ? ?