Elephant stops working after a while

PabloMartin

Making some test I discover also a ugly bug on the core software of the dial, if you add some custom app, as an example chrome, and then customize for chrome, after some time the app disappear form the list of customized apps, and there is no way to remove that customization or open to edit!!
I plan make usage of a direct contact I have on MS in the next hours to try to reach to surface team........

About monitors, this is great, I add a video card in the next hours to my main code computer in order to setup third monitor here and make exactly same test!
Hoppe I can reproduce here, if can , there is some chances to fix this issue.
Thanks so much for your effort and collaboration!! back soon with more info.

PabloMartin

Please need one more thing.
Provide per monitor screen resolution and dpi zoom.
Monitor 1 resolution:
Monitor 1 zoom:
Monitor 2 resolution:
Monitor 2 zoom:
Monitor 3 resolution:
Monitor 3 zoom:

After pickup that info, if one of your monitor have value different of 100%, just change to 100 in all the monitors, test again if crash and report.
Before do this, please save the values of screens how you have right now before do any change in order to preserve that info.
Before any test or change, please report that values.

phranky

No zooming activated, all screens on 100%, so I didn't change anything for now. Here's the details:

Monitor 1 resolution: 2560 x 1440 (native) // Monitor 1 zoom: 100% // Color profile active // 59,951 Hz // HDMI port
Monitor 2 resolution: 1360 x 768 (native) // Monitor 2 zoom: 100% // no Color profile active // 59,790 Hz // HDMI port
Monitor 3 resolution: 1920 x 1080 (native) // Monitor 3 zoom: 100% // Color profile active // 60,00 Hz // DVI port

PabloMartin

OK thanks!, now moving to test here.

PabloMartin

<r>Finally I can replicate the error here. I test this on 4 monitors long time ago and never tested again on over 2. 
Now my developing setup count with 3 screens, something already planned for this month.....nice coincidence lol.

The problem is and awesome buffer overflow on a function is unused and remains active by mistake from long time ago, this also can be related with other crash. I just remove the function anyway I check more deep why that strange overflow happens.

Version 2.2 released. 2.1 also correct another ultra rare crash. 
<s></s><URL url="https://pablomartin.com/forum/"><s></s>Download the latest!<e></e></URL><e></e> thanks again for your commitment and contribution i think this issue is now fixed and Elephant work now like a charm! 
Anyway.............please confirm lol.

</r>

phranky

Hey Pablo, soo good to hear that you found the cause.
Just a quick first feedack: I'm running v2.2 now for about 25mins without any trouble! It just works perfect and I'm happy - thanks for your great work!
I'll get back to you in case I experience any crashes or similar. Big up! ?

phranky

So after more time of testing I can confirm that the App doesn't shut down unexpectedly ?

But after a longer period of time (₁-2 hours) I find that sometimes the Dial doesn't move the mouse cursor anymore. I can open the menu via Double Tap and change the speed. In my DAW it does select knobs under my mouse cursor, but turning the Dial doesn't turn the knob. A restart of Elephant makes it work again.

Don't know how to reproduce it yet, this doesn't occur every time.
Do you want me to open a new issue for that?

PabloMartin

I leave mine for 7 days, and every few hours, open test, use, then stop use, then use again and not shutdown the computer for 7 days lol, nothing fail.
You have anew mission again 🙂
If problem can be reproduced, then is normal can be fixed.

Arturs_Opikovs

FOR EVERYONE WHO STILL EXPERIENCES THE ISSUE

The fix only works on default profile, custom profiles will still disconnect the elephant after dial comes back from sleep

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